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Poor experience and patient care

Posted By Joegf95

"Poor experience and patient care"

About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital / General Surgery Scottish Ambulance Service / Emergency Ambulance

(as a service user),

Terrible I waited over four hours for an ambulance in excruciating pain . I was left in a corridor in A and E all night again in agony . After my operation I was in a ward where other patients who were all elderly were left to defecate themselves nursing staff were more interested in chatting amongst themselves than cleaning them . Meals were served whilst patients next to me were lying covered in excrement which was naturally smelly and put me off eating . It is impossible to sleep due to the noise from other patients vainly calling out for help. From this experience I feel Crosshouse is a nightmare of a hospital .

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Responses

Response from Cheryl Mackenzie, Patient Experience Facilitator, Patient Experience Team, NHA Ayrshire & Arran nearly 2 years ago
Cheryl Mackenzie
Patient Experience Facilitator, Patient Experience Team,
NHA Ayrshire & Arran

Gathers feedback on the patient's journey

Submitted on 12/07/2022 at 18:49
Published on Care Opinion on 13/07/2022 at 09:09

Thank you for taking the time to provide feedback on your recent experience. You will receive an additional response in due course.

In the meantime, the patient experience project team are currently circulating an inpatient experience survey and we would be interested in hearing about your experience in more detail.

If you would be interested in speaking with a member of our team or link to this survey, please email us with your contact details to:

patientexperienceteam@aapct.scot.nhs.uk

Kindest regards,

Cheryl

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service nearly 2 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 13/07/2022 at 10:58
Published on Care Opinion at 10:58

Dear Joeqf95

Thank you for your feedback. I am sorry to read of the experience you have described.

I would like to have this matter fully looked into for you from The Scottish Ambulance aspect. To allow me to do so, please may I ask you contact our team at sas.feedback@nhs.scot with your name, address, phone number and date and time you called us. This will help us to investigate this matter for you

I look forward to hearing from you

Lesley

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