"Positive, encouraging and excellent at explaining how things work"

I had an appintment at the Orthotics dept in the Victoria hospital in June

I am a regular user of this service having worn a caliper for a long time because of childhood polio. 

I would just like to say thank you once again to Jackie the Orthotist. 

She is very positive, encouraging and excellent at explaining how things work. We always end up having a giggle over something and I leave feeling better for my visit. I would also like to add that although I am getting on now being almost 73 she never treats me as an elderly patient and I appreciate that very much. 

Well done to Jackie and the rest of the staff in Orthotics. Thank you.