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Lack of access to BSL friendly websites

Posted By Grampian64

"Lack of access to BSL friendly websites"

About: Rampton Hospital / National High Secure Deaf Service

(as the patient),

I am writing to express my concern and the concern of all the patients. This is regarding the upload of deaf friendly BSL user websites. We currently have one website, sign health, and we were told in March that there would be additions to this, BDA, BSL Zone and more. This has failed to materialise.

We feel we don’t have enough access to BSL friendly websites which are essential to our well-being and access to the outside world.  We are still waiting three months on, and nothing has surfaced.

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Responses

Response from Gayle Bennett, Deputy Matron, Rampton management, Rampton Hospital nearly 2 years ago
Gayle Bennett
Deputy Matron, Rampton management,
Rampton Hospital

Quality improvement

Submitted on 23/06/2022 at 12:26
Published on Care Opinion on 28/06/2022 at 10:40

I am aware of the frustration of patients on Grampian and know how hard WM Darren has been working to get this solved.

As the Quality Matron for Grampian I put this issue into a Quality Improvement Plan and have asked for a response.

I have asked for an update and am still waiting, the staff on Grampian, the ward manager and myself are trying our hardest to resolve this.

I hope your post will get a reaction very soon.

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Response from Nigel Groves, Involvement and Experience Lead, Forensic Services, Involvement Team, Nottinghamshire Health care Trust nearly 2 years ago
Nigel Groves
Involvement and Experience Lead, Forensic Services, Involvement Team,
Nottinghamshire Health care Trust

help get the feedback we need

Submitted on 23/06/2022 at 15:25
Published on Care Opinion at 15:25

Hi There,

Can I just say Thank you to you for sending this feedback I know how frustrating this has been for you all. Lets hope now that with Gayle is on the case things will get sorted which I am now very confident it will be

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Response from Kerry Burton, Head of Business & Operations, Rampton Hospital, Nottinghamshire Healthcare NHS Trust nearly 2 years ago
Kerry Burton
Head of Business & Operations, Rampton Hospital,
Nottinghamshire Healthcare NHS Trust

Submitted on 23/06/2022 at 17:33
Published on Care Opinion at 17:33

Good afternoon

Thank you for taking the time to raise your concerns. I agree that providing access to BSL friendly websites is essential to your well-being and access to the outside world. I am sorry to hear about the delays you are experiencing and appreciate your concern. I will look into this and attempt to understand what barriers there may be and look to work collaboratively to overcome these. I will feedback as soon as I have further information.

Thanks again for raising,

Kind regards

Kerry Burton

Head of Business & Operations, Rampton Hospital

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