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Staff Rudeness.

Posted By NHSMCA22

"Staff Rudeness."

About: Royal Alexandra Hospital / General Medicine (wards 8, 10, 11, 14, 18 & 27)

(as a relative),

I phoned ward 14 RAH to be answered by what I found to be a rude member of staff.  They sighed and said they had nothing more to tell me about my Mum and if there were any changes in a patient they would call.

They were half way through the Meds and said they were short staffed and too busy to talk,  and hung up the phone on me. The call only lasted 26 seconds. My Mum Is 79 and I think she has undiagnosed dementia.  She was admitted with delirium and was diagnosed with COVID so wasn’t allowed visitors. 

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Responses

Response from Paul Hendry, Clinical Services Manager, Critical Care and Theatres - Clyde Sector, NHSGGC nearly 2 years ago
Paul Hendry
Clinical Services Manager, Critical Care and Theatres - Clyde Sector,
NHSGGC

Submitted on 15/06/2022 at 09:21
Published on Care Opinion at 09:21

Dear NHSMCA22,

Thank you for sharing your feedback and raising awareness of the negative experience you encountered. On behalf of the service, I would like to apologise for this poor interaction with a member of staff caring for your mother. This falls below the expected standard of care we strive to deliver and is not reflective of a person centred approach in communication. As an immediate action, we will share your feedback with the SCN and ward team for them to consider improvements in communication that can be taken forward to prevent a situation like this recurring. If you would like the opportunity to discuss this further, please contact the service Lead Nurse Claire Ganner on Claire.ganner:ggc.scot.nhs.uk or 07977030666. Alternatively I can be contacted on paul.hendry@ggc.scot.nhs.uk or 07815705701.

Kind Regards

Paul Hendry (Clinical Services Manager)

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