"Stressful appointment booking system"

Its virtually impossible to get through on the phone to make an appointment.  On some days the phone will just ring and ring for hours with the incessant recorded message "that line is busy please hold or try again later" literally between every two rings.

I decided to call in and make an appointment in person. That seemed to go ok until the day of the telephone consultation and nothing, no call. It later transpires that no appointment had been booked even though I'd stood at the desk in Cobridge and been given an appointment. I tried again on the phone and finally got through and made an appointment for the following day. I explained that my mobile signal was poor so could the doctor call me on my landline so a note was made on your system.

The following day one attempt to call me was made on my mobile which I missed and no call to the landline. So about a week later I finally managed to get through on the phone again made another appointment for the following day and all went smoothly and doctor Fernando was expert as ever. So my overall experience is good because when I actually get through to a doctor I get a great service but actually getting to that point is literally torturous and stressful.  It took me nearly 3 weeks to get an appointment and I was running out of medication. You need more staff answering the phone