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Care Opinion

This intervention has made a huge difference

Posted By lepuskf99

"This intervention has made a huge difference"

About: Princess Alexandra Eye Pavillion

(as a service user),

After a long wait due to covid my Mum underwent cataract replacements.  My Mum has underlying sight issues and was very anxious and found it hard to process information - the team managed this without patronising or rushing her. Thank you to the theatre team who made her laugh and the post op ward team who kept her in cups of tea.  Overall the team were kind, considerate and efficient and this intervention has made a huge difference to my Mum's quality of life. Thank you

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Responses

Response from Aris Tyrothoulakis, Director, NHS Lothian nearly 2 years ago
Aris Tyrothoulakis
Director,
NHS Lothian

Submitted on 25/05/2022 at 15:21
Published on Care Opinion at 15:21

Dear 'lepuskf99',

Thank you for taking the time to provide us with this lovely feedback.

I am sorry that your mum had to experience a long wait for her procedure but I was really glad to read that you had such a positive experience when attending the Princess Alexandra Eye Pavilion.

I will share your kind words with the team as I know they will appreciate this.

Kind regards,

Aris

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