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Referral to Ophthalmology

Posted By Kazdoh

"Referral to Ophthalmology"

About: Gartnavel General Hospital / Ophthalmology (eye problems) (Ward 1c)

(as a service user),

I was referred by my optician to Gartnavel Ophthalmology over the weekend. It is almost an hour and a half over the appointment time I was given and I’ve not been seen.

I spoke to a nurse to ask how long I should expect to wait but I feel they were quite abrupt and told me I would just have to wait. I didn’t ask to come to Gartnavel I was sent there. My observations are, the place is empty - the waiting time expectation board is blank. I would hate to see the place busy.

This is not the kind of care or treatment I would expect from the NHS.

It seems there are 2 receptionists on doing nothing and about 6 nurses wandering about having cups of tea and a laugh amongst themselves - I don't see that patients are getting seen though. I feel I could certainly give a few pointers on productivity and efficiency.

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Responses

Response from Rhiann McLean, Patient Experience and Public Involvement Manager, Patient Experience and Public Involvement Team, NHS Greater Glasgow and Clyde nearly 2 years ago
Rhiann McLean
Patient Experience and Public Involvement Manager, Patient Experience and Public Involvement Team,
NHS Greater Glasgow and Clyde

Submitted on 24/05/2022 at 16:02
Published on Care Opinion on 25/05/2022 at 09:08

Dear Kazdoh,

I am so sorry to hear about your experience at Gartnavel Ophthalmology. I can understand how frustrating your wait must have been, and am sorry to hear you felt that staff were abrupt with you when you asked questions.

I have contacted the Ophthalmology team with your feedback and Debbie Macintyre, Lead Nurse for Ophthalmology is hoping to speak to you to learn more about your experience. If you wish to leave your number with the Ophthalmology department (0141 211 0110 ), Debbie can call you back. Alternatively you can contact her on her office number directly at 01412322215.

Regards,

Rhiann

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