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Unable to get an appointment at the Medical Practice

Posted By RibsSchmibs

"Unable to get an appointment at the Medical Practice"

About: General practices in Greater Glasgow & Clyde

(as a service user),

It's so hard to get an appointment with my local Medical Practice, even worse than during covid times. The lines are often engaged for hours at all times of the day so joining the queue is often impossible. To call at 08:30 isn't always easy then you can't get through anyway. I have called over 100 times and can't even get in the queue!

Then you're told no more appointments left and to call tomorrow. You ask if you can make one in advance and you're told June at the earliest. You are asked if it's an emergency but it's not - yet. Are we just to call 111? I'm at a loss as to how I can just make a simple appointment. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde nearly 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 11/05/2022 at 14:12
Published on Care Opinion at 14:12

picture of Nicole McInally

Dear RibsSchmib

I am sorry to read about the issues you are encountering when trying to make an appointments at your GP Surgery.

As GP’s are independent contractors with a separate feedback and complaints system I would suggest speaking to the Practice Manager to voice your concerns. (GP’s are not registered to respond directly to feedback through Care Opinion).

If you don't feel comfortable contacting the Practice Manager, you can contact the Patient Advice and Support Service (PASS). This is an independent service which provides free and confidential advice to patients about NHS healthcare. The service is provided by the Citizens Advice Bureau. The help line number is 0800 917 2127 and this is the website: www.patientadvicescotland.org.uk

Take Care

Nicole

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