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Sent home without a discharge plan in place.

Posted By Alice3

"Sent home without a discharge plan in place."

About: Chesterfield Royal Hospital / Older people's healthcare

(as a relative),

My father who is in his mid nineties was discharged from Chesterfield Royal Hospital toward the end of April.

He was sent home without a discharge plan in place. Why was this allowed to happen? 

Since then I (his daughter) have been constantly trying to get things sorted for him. 

I have never once been asked if I/he needed any help or equipment. Apparently because he already had a stair lift he was sorted! 

It is over 2 weeks now since his discharge and to date I am unaware that he has been assigned an OT to assess his needs.  The only thing we have been given is a commode, which arrived 2 days ago, not when he needed it, over 2 weeks ago! 

I have found this experience very frustrating and totally inadequate to my father's needs.

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Responses

Response from Chesterfield Royal Hospital NHS Foundation Trust 2 years ago
Chesterfield Royal Hospital NHS Foundation Trust

Submitted on 17/05/2022 at 16:32
Published on Care Opinion at 16:35

Thank you for taking the time to leave your feedback. I was very sorry to read about your experience and that of your father. I will make sure that your comments are fed back to the team.

I would like to encourage you to contact our Patient Advice and Liaison Service (PALS), who can help you to get answers to your questions from the appropriate team. You can contact them on 01246 512640 or 01246 513742, or by email crhft.acs@nhs.net. There is also an online form that you can complete and one of the team will get back to you: https://www.chesterfieldroyal.nhs.uk/our-services/assistance-complaints-service.

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