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"I felt disregarded and unimportant"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance Weston General Hospital / Accident and emergency

(as a service user),

It was two years ago when I was 20 and I was home from uni for a few days. I had been stressed all day with my friend who had been having suicidal thoughts and other things. I laid down on the sofa and started shaking uncontrollably and couldn’t speak. 

My mum rang the ambulance and two paramedics arrived. One of them approached me while I was still shaking and grabbed my shoulder hard, digging their nails into me. I started weeping because of how hard they squeezed me.

Then I became more alert and we went to the ambulance. One paramedic took my vitals and they came back ok. I started crying more because of the tone of voice that had been used, and they said to me that most people would be happy to know they are healthy. That’s not the issue! I felt like I was being accused of lying about being ill or that I wanted attention. They rolled their eyes while I was crying and even suggested that I was being abusive. I couldn’t speak and when I tried to reply to questions my voice was stronger than usual because I was in physical pain and emotional distress. I am a very polite person and I do not abuse people even in my weak moments.

Their attitude made the suicidal thoughts I was having worse. 

Then once we got to the hospital I was left sitting waiting for 30 minutes while the paramedics laughed and made small talk with hospital staff. I feel like they treated anxiety attacks as though they weren’t real. And it’s not like my emotions were in my control. I felt disregarded and unimportant, just like what led me to feel suicidal. It made me feel oh I do not matter, I shouldn’t exist.

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Responses

Response from Deanne Hill, South Western Ambulance Service NHS Foundation Trust nearly 2 years ago
Deanne Hill
South Western Ambulance Service NHS Foundation Trust
Submitted on 05/05/2022 at 10:46
Published on Care Opinion at 10:46


Good Morning HamChickenBeef,

Firstly, I am sorry the experience you had with our service has been negative, thank you for taking the time to send us your feedback.

Secondly, unfortunately, any patient details are redacted on this platform for confidentiality and so I cannot find your incident. If you would like to progress this as a complaint, please could I ask you to forward your message and details to: patientexperience@swast.nhs.uk and a member of our team will be delighted to help you.

Thank you again for taking the time to share your experience with us,

Dee

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