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"I had to take him in 3 times to be taken seriously"

About: Daisy Hill Hospital / Daisy Paediatric Ward Daisy Hill Hospital / Emergency Department

(as a staff member posting for a carer/relative),

I attended accident and emergency 3 times this week with my son. I am so drained coming in and out and the doctors not taking me seriously until the third time I was in, and his sickness was getting worse every time.

The staff were okay there but some were very nice.

Daisy ward is totally different, it is very good. I am very happy with the care my son is receiving and the facilities are out of this world.

The staff here are very nice and they all work together as a team. I cannot pick anyone out individually all the nurses are nice.

The only thing I would like to see different was that a paeds doctor be called more often in accident and emergency, my sons case could have been much worse since I had to take him in 3 times to be taken seriously.

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Responses

Response from Jodie Kenny, Lead Nurse for Acute Paediatric Services DHH, CYP, Southern Health and Social Care Trust 2 years ago
Jodie Kenny
Lead Nurse for Acute Paediatric Services DHH, CYP,
Southern Health and Social Care Trust

Daisy Ward DHH, Daisy Short Stay Paediatric Assessment Unit, Clanrye Children and Young People’s Outpatients, DHH Special Care Baby Unit DHH

Submitted on 05/05/2022 at 14:01
Published on Care Opinion at 14:01


picture of Jodie Kenny

Dear Shaqq75

Thank you for sharing your experience with us on Care Opinion; we truly value your feedback. I am delighted to read that you had a great experience on Daisy Ward and the staff will be delighted to hear your positive feedback that I will be sure to share with them.

It is regretful that you did not feel like you were being listened to and I will be sure to share your feedback with the ED.

I hope your son is improving and I wish you both well.

Kind regards,

Jodie

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