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Care Opinion

The service my teenage son received was excellent

Posted By Libra26

"The service my teenage son received was excellent"

About: NHS 24 / NHS 24 (111 service) University Hospital Wishaw / Trauma & orthopaedics

(as a parent/guardian),

From the 111 telephone call to the assessment and treatment , the service my teenage son received was excellent.

I called on his behalf with a suspected broken toe.

Was triaged and offered assessment at Wishaw General minor injuries department.

Was seen by Physiotherapist Alan who was excellent, talked my son through what he was assessing and why, he was then x-rayed and back to Alan who discussed with him what was broken and showed him his x-ray and discussed recovery plans.

The whole journey took 2 hours and 30 mins from telephone to leaving the hospital with an outcome.

Credit to NHS Lanarkshire for a great service    

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 2 years ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 27/04/2022 at 10:11
Published on Care Opinion at 10:11

picture of Dawn Orr

Dear Libra26,

Thanks so much for sharing your experience on Care Opinion. I'm sorry to learn your son has broken his toe, I hope he is back to full fitness and pain free soon.

It's great to see your feedback for the staff involved in caring for your son and the seamless patient journey throughout NHS Scotland.

I respond in relation to your call to NHS 24 on 111. If you wish to share some more info with me, then I could identify the staff who managed your call to 111 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call 111. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your experience

Dawn Orr

Nurse Consultant, Telehealth and Telecare

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Response from Ruth Currie, Acting Head of Physiotherapy, NHS Lanarkshire wide, NHS Lanarkshire 2 years ago
Ruth Currie
Acting Head of Physiotherapy, NHS Lanarkshire wide,
NHS Lanarkshire

Submitted on 27/04/2022 at 15:05
Published on Care Opinion at 15:05

picture of Ruth Currie

Hi Libra26,

We too are sorry to hear about your son's broken toe and thank you for taking the time to share your experience with us. It is so encouraging to read we were able to assess and treat your son within such a short time frame and he was on his journey home within a couple of hours.

Alan is one of our senior physiotherapy staff who works within the ED and minor injuries and I am delighted to read that Alan assessed, explained and arranged the correct investigations and treatment for your son, sharing his xray and recovery plan.

We will pass on your kind words to Alan and the team and wish your son well with his recovery.

Kind regards

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