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Operation for neck lump cancer

Posted By Golfer87

"Operation for neck lump cancer"

About: Derriford Hospital / Ear, Nose and Throat Derriford Hospital / Maxillo-Facial surgery

(as the patient),

I was referred to the Maximo-Facial Department a few weeks ago and saw Mr McArdle and his team and subsequently had MRI and chest scans plus teeth x-rays and revisited  them to be told that I needed surgery. The surgery was carried out last week and today I received the all clear. I must say that every staff member that dealt with me was excellent from the above teams to the Postbridge ward and recovery ward to the staff in the Lynher ward, nothing was too much trouble and I wish to say a massive thank you to all concerned especially to the Head and Support team, E.N.T and Maximo -facial team

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust nearly 2 years ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust

Submitted on 30/05/2022 at 11:24
Published on Care Opinion at 11:24

picture of Alison Stanton

Thank you very much for contacting the PALS team with such positive praise for a number of our departments and their staff members on your patient experience whilst receiving care at our hospital. It is always a joy to hear from patient experiences from when it’s not gone well and we can learn from events or as in your case when a patient’s journey has gone well for them and the outcome is very much a positive experience.

Thank you again for taking the time to contact us. We have forwarded your praise onto the departments that you have recognised.

Regards

Helen Cotton,

Service Line Support Manager

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