This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Fully informed at all stages of this process."

About: Ninewells Hospital / Oncology Perth Royal Infirmary Queen Margaret Hospital / Medical Oncology

(as the patient),

In December the result of a biopsy of a mole on my foot proved it to be cancer. From that day the care I have received has been amazing. Once the melanoma had been removed I was discharged into the care of the plastic surgery nurses: Alison, Caroline, Deborah, Jo, and Naomi - what a team. I will miss their cheerful banter, and TLC, on a Tuesday now that their work is done. Thank you.

Now it's back to the cancer care nurses whom I met briefly before the operation. The two I met last year were lovely and I look forward to meeting them again and the rest of the team. I cannot fault any of the treatment I have had - including the receptionists at Queen Margaret who were friendly and helpful. Mustn't forget the photographer either, she had a really difficult job getting a good picture, but she did it!

 Having enjoyed ridiculously good health for 74+ years this was my first real encounter with the SNHS, and it had to be during a pandemic. Apart from QMH I attended Perth RI for my pre-op assessment. The nurses, and doctor, there were also brilliant. The staff at Ninewells where I had the operation, were wonderful too.

My thanks must also go to Dr Frazer (Dermatology, QMH) and Mr Waterston (Ninewell, and QMH) who explained their part in the process and answered all my questions so that I never felt unsure of what was going on, or what to expect. There has been constant reassurance from all the nursing staff as well, with contact telephone numbers if I needed them. I have felt fully informed at all stages of this process.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Caroline Turnbull, Senior Specialist Nurse, Plastic Surgery, NHS Fife 2 years ago
Caroline Turnbull
Senior Specialist Nurse, Plastic Surgery,
NHS Fife
Submitted on 08/04/2022 at 16:32
Published on Care Opinion at 16:45


picture of Caroline Turnbull

Dear Viola,

Thank you for taking the time to share your story.

I am happy we were able to give you such a positive experience during an extremely anxious and difficult time for you and your family, and that Tuesdays were a cheerful point in your week.

Our aim is for all our patients to be treated with empathy and friendliness and use our cheerful banter to develop a rapport, so you are reassured when attending clinics and the prospect of another hospital visit is not overwhelming, and I am glad this was also your experience.

We have passed all your kind comments onto our wider plastics team, dermatology, photography and reception staff, who are thrilled you have taken the time to provide such lovely feedback on care opinion.

The whole team wish you well in your continued recovery.

Caroline.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k