This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

A natural when it comes to customer care

Posted By juliethx66

"A natural when it comes to customer care"

About: Dr Gray's Hospital / Out Patients Department

(as a service user),

I recently had an OPD appointment  at Dr Gray's Hospital cancelled on the day of the clinic.  A member of the admin staff (Chloe) contacted me by phone to let me know.  I then had to contact the department to rearrange the appointment and by chance Chloe answered my call and was extremely helpful.   

I'm under no doubt how stressful the job of cancelling and rescheduling appointments must be under normal circumstances (without Covid adding to the pressures) but Chloe was a credit to the department and clearly a natural when it comes to customer care.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lorna Stewart, Service Manager, Surgical Division, Dr Gray's, NHS Grampian 2 years ago
Lorna Stewart
Service Manager, Surgical Division, Dr Gray's,
NHS Grampian

Submitted on 14/03/2022 at 14:13
Published on Care Opinion at 14:13

Dear Juliethx66, unfortunately as you say your appointment had to be cancelled and rescheduled recently at Dr Gray's Hospital. Thank you for your lovely feedback I have shared this with the member of staff involved. Best wishes. Lorna

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k