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"Staff making unfounded assumptions"

About: Royal Belfast Hospital for Sick children / Emergency Department

(as a service user),

Our child developed severe incessant vomiting and diarrhoea in early March 2022, hence we rushed to the Royal Belfast Hospital for Sick Children at around 18:45 hrs. I am severely hearing impaired, and cannot hear through face masks. 

Hence I wrote down a timeline and description of our child's symptoms to give to the medical personnel. I also wrote on the top of the sheet that I had prepared it as I am hearing impaired. I repeated this to the triage nurse verbally while handing over the paper. They barely glanced at it or heard me, and asked if I spoke English. I said it is my first language. They laughed and asked if it was just the accent then? I advised them that I was deaf.

They said, with a wink, that they saw in the waiting room that "someone" was sitting on the chair whilst I was on the floor with the baby, and that next time I should tell "someone" to sit on the floor and to let me sit on the chair.

I believe they meant my husband. The waiting room was only half full and there were plenty of empty chairs. I was sitting on the floor as it was approximately 8:00 pm and past the child's bedtime, and child wanted to lie down on my lap, as they were also completely exhausted from the vomiting and diarrhoea. The waiting area chairs are quite narrow and you cannot sit comfortably cross legged on them holding a primary school aged child across your lap. I think they made the assumption that as we are Asian, my husband was being a chauvinist and not permitting his wife to sit on a chair. It's ridiculous. I told them straight away why I was sitting on the floor, and that my husband is not a patriarchal person (I'd be the the first to call him out if that were the case). 

It took us six hours to see a doctor. In my view, instead of wasting time trying to find oppressed women where there are none, it might be better if the staff directed their energies to provide proper healthcare. 

Video of story in BSL 

This is a translation by a BSL translator 

https://vimeo.com/838200524

Video of story in ISL

This is a translation by an ISL translator

https://vimeo.com/839982937

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Responses

Response from Sinead Duffin, Service manager, SPECIALIST HOSPITALS & WOMEN'S HEALTH, Belfast HSC Trust 2 years ago
Sinead Duffin
Service manager, SPECIALIST HOSPITALS & WOMEN'S HEALTH,
Belfast HSC Trust
Submitted on 11/03/2022 at 15:44
Published on Care Opinion at 16:12


I am very sorry for your experience within the Children's Emergency Department. I would like to investigate this further and would appreciate it if you would contact the complaints department by email, complaints@belfasttrust.hscni.net. I am on leave next week but if you wish to email me please contact me at sinead.duffin@belfasttrust.hscni.net. with your details and I will contact you on my return.

Sinead Duffin

Service Manager RBHSC

Video of response in BSL

This is a translation by a BSL translator

https://vimeo.com/838200509

Video of response in ISL

This is a translation by an ISL translator

https://vimeo.com/839982916

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Response from Dalrene Masson, Project Lead for PCE/ Care Homes, Regional Patient Client Experience team, Public Health Agency 8 months ago
Dalrene Masson
Project Lead for PCE/ Care Homes, Regional Patient Client Experience team,
Public Health Agency
Submitted on 03/08/2023 at 17:15
Published on Care Opinion at 17:15


picture of Dalrene Masson

Thank you for sharing this story. The PHA has translated the written story and response into British Sign Language and Irish Sign Language.

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