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Care Opinion

First class patient care

Posted By Pater18

"First class patient care"

About: University Hospital Hairmyres / Emergency Department University Hospital Hairmyres / Radiology University Hospital Wishaw / Day Surgery University Hospital Wishaw / Theatres, Recovery & Anaesthetics University Hospital Wishaw / Trauma & orthopaedics

(as the patient),


I recently attended day surgery at Wishaw General Hospital and had ORIF surgery for a right tibial plateau fracture/crushed knee joint. Prior to this Nurse Scott at Hairmyres A&E department had correctly diagnosed the fracture from the x-ray, when a hospital in another area previously could not and discharged me!  Anyway, Lanarkshire took over my care pathway and quickly referred me onto HM Ortho and subsequent day surgery at Wishaw General Hospital. I am a 54 year old female, and had never had any sort of injury which needed an operation., so was anxious when attending both HM and Wishaw. However, all staff (clerical, CSW, physio (stairs), nurses, doctors, anaesthetists and consultant/surgeon) were amazing. I really could not fault how professional they are at their jobs, and how at ease they made me feel. Each introduced themselves and explained their role in my care. I also spoke to the anaesthetist and consultant/surgeon before and after the operation (before my discharge), which I really appreciated as know how much everyone is under pressure and their time is precious. Before discharge I was also given pain killers, a discharge plan, information leaflets for after surgery. I know I have some time for rehab after this injury/operation, but their first-class care has given me an excellent start to the journey ahead. Thank you for helping me , and being excellent at your jobs !

Treatment

Treatment


Staff attitude

Staff attitude


Staff skills

Staff skills

Team work

Team work


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Responses

Response from Jean MacDonald, Quality Improvement Co-ordinator, NHS Lanarkshire 2 years ago
Jean MacDonald
Quality Improvement Co-ordinator,
NHS Lanarkshire

Submitted on 01/03/2022 at 12:10
Published on Care Opinion at 12:10

picture of Jean MacDonald

Dear Pater18

Many thanks for taking the time to share your fabulous feedback on Care Opinion of your recent surgery, care and treatment in our Day Surgery department within University Hospital Wishaw.

It will be my pleasure to ensure the team are made aware of your kind words of encouragement.

I am sure the staff will all have smiles on their face knowing how appreciated their hard work and dedication makes to patients.

Again, thanks you for your feedback and I wish you well in your recovery.

Best wishes

Jean

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Response from Carol Miller, Senior Nurse, Surgical and Critical Care, University Hospital Hairmyres 2 years ago
Carol Miller
Senior Nurse, Surgical and Critical Care,
University Hospital Hairmyres

Submitted on 01/03/2022 at 14:12
Published on Care Opinion at 14:12

picture of Carol Miller

Dear Pater18

Thank you for posting your feedback, it really is important to us

I was actually discussing your positive comments with Scott (nurse practitioner at UHH Emergency Department) this morning and he was very thankful for your praise.

I do hope this finds you well on the road to recovery.

Many thanks

Carol

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