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"Care from A&E and Ophthalmology Dept"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / Ophthalmology

(as the patient),

I was visiting N. Devon when Shingles affected my trigeminal nerve. My eye was painful and the rash was around my eye. A GP on holiday drove me 30mls to Barnstaple. A&E were excellent with the triage nurse asking if I needed paracetamol - a kind thought. The doctor I saw did some tests and liaised with Ophthamology. They worked out 'a plan' for me. I was asked to return two days later when I saw a consultant from Ophthamolgy. I could not have received better treatment, care, consideration and kindness. I was only sorry I was unable to return to the N. Devon Hospital for the check-up the following week.

The treatment at my local hospital was quite different - waiting four and half hours, and being totally ignored in that time. Eventually I received a 2 minute consultation with all my attempts to ask questions ignored. What a different ethos! 

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Responses

Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 28/02/2022 at 08:30
Published on Care Opinion at 08:30


Dear Farzana,

Thank you for taking your time to provide us with your feedback. It is great to hear of your positive experience within the Emergency Department. I will ensure that all the staff in the department get the chance to see your feedback.

We hope you are well, take care.

Sophie Grills

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Response from Sarah O'Connor Balsillie, Lead Nurse Ophthalmology Outpatients, Eye Clinic, Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Sarah O'Connor Balsillie
Lead Nurse Ophthalmology Outpatients, Eye Clinic,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 28/02/2022 at 10:20
Published on Care Opinion at 11:44


Hi Farzana

Thank you for taking the time to leave feedback about your recent visit to Eye Clinic.

It is great to hear that you have had a positive experience whilst you were with us.

I will ensure that your feedback is passed on to all the staff in the Ophthalmology department.

Kind Regards

Sarah O'Connor Balsillie

Lead Nurse Ophthalmology Outpatients

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