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"Psychology assessment and treatment team"

About: Crosshouse Hospital / Gastroenterology General practices in Ayrshire & Arran North Ayrshire Health & Social Care Partnership / Community Mental Health Team (Adult)

(as the patient),

After being violently attacked at my work, I was left, not only in agony with multiple, long-term injuries, I was very  desperate, alone and isolated. After a year and many trips to the GP, I was assigned Joanne from the psychology Assessment Treatment Team in Three Towns Resources, Saltcoats. I can honestly say that Joanne is not only a credit to the department but a massive asset and credit to the profession. Joannes patience, expertise and empathy working with me, had a huge, positive effect on my daily life. She gave me the tools to deal with the challenges I face on a daily basis and made me understand and acknowledge not only my mental health but my physical health. Joannes determination and commitment is second to none when helping me challenge the on-going struggles I have with the other Health Services, like Gastroenterology Department in Crosshouse Hospital and my GP, both of which, I do not seem to be getting any communication feedback from at all. I cannot stress enough at how thankful and grateful to Joanne I am for being there and caring so much.

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Responses

Response from Kevin Milton, Service Manager, Community Mental Health Services, North Ayrshire Health and Social Care Partnership 2 years ago
Kevin Milton
Service Manager, Community Mental Health Services,
North Ayrshire Health and Social Care Partnership

Service manager (community mental health services)

Submitted on 09/03/2022 at 10:59
Published on Care Opinion at 15:08


Hi

We are really pleased to hear that the input and support you received from Joanne has helped. We will pass on your thanks and appreciation to Joanne.

We hope you continue on your recovery and wish you well in the future.

Many thanks for taking the time to post.

Kind regards and thanks

Kevin Milton

Service Manager

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Response from Linda Russell, Business Manager, Management Offices, Crosshouse Hospital, NHS Ayrshire & Arran 2 years ago
Linda Russell
Business Manager, Management Offices, Crosshouse Hospital,
NHS Ayrshire & Arran
Submitted on 19/04/2022 at 14:32
Published on Care Opinion at 14:32


Thanks for sharing your feedback and it was great to hear how much you have benefited from Joanne's help, after such a traumatic and frightening event.

I note, however, that you feel that communication with the Gastroenterology Service has been lacking. We would welcome the opportunity to look into this further and if you feel that would be helpful, please feel free to either email me, linda.russell7@aapct.scot.nhs.uk or call me on 01563 26210.

With best wishes,

Linda

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