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Everyone was so kind and helpful

Posted By Chidge

"Everyone was so kind and helpful"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / Trauma and orthopaedics South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

In December 2021 I fell from a skip and broke 7 ribs which also resulted in my having a Flailed section. I was struggling to breath and was unable to move. Luckily my neighbours were on the scene quickly and called the emergency services and kept me warm and comfortable.

The Paramedics arrive around 45 minutes after the accident and were fantastic. They administered pain relief and made me as comfortable as possible and raised my spirits. An ambulance arrived around 20 minutes after the Paramedics to take me to Barnstaple hospital. Again the Ambulance people were fantastic too.

Once I arrived at the hospital the service I received was very good. Everyone was extremely helpful and caring and I was seen very quickly. More pain relief was administered and I had a tube fitted into my back to deliver more pain relief.

Once on the in a bed on the ward I was looked after extremely well by the nurses and doctors as well as the all the other staff, whether they were medics or part of the catering team. Everyone was so kind and helpful. Without the help of these dedicated people my recovery would have been a whole lot more painful and longer.

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Responses

Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 03/02/2022 at 15:57
Published on Care Opinion at 15:57

Dear Chidge,

Thank you so much for taking your time to write to us with your feedback.We are glad to hear that you were well looked after during your time in the hospital and by the paramedics.

I will ensure that I share your feedback with everyone here in the Emergency Department.

We hope you are recovering well.

Take Care

Sophie Grills

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Response from Deanne Hill, South Western Ambulance Service NHS Foundation Trust 16 months ago
Deanne Hill
South Western Ambulance Service NHS Foundation Trust

Submitted on 20/12/2022 at 16:58
Published on Care Opinion at 16:58

Dear Chidge,

Thank you so much for providing us with feedback on the service you received, it is much appreciated! I am so glad to hear you were well looked after, though I am sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email plaudits@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message - we will then ensure this is passed onto the relevant crew.

Thank you again for taking the time to feedback, I hope you are recovering well!

Kindest regards,

Natalie and Dee
Patient Engagement Team
SWAST

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