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"Kind hospital care but delay in getting my results"

About: Aberdeen Royal Infirmary / General Surgery

(as the patient),

I had to go in for a procedure under general anaesthetic in the pink zone, ARI.

I felt a little nervous but all the staff were so lovely and made me feel at ease and kept checking on me, when I woke up after surgery my 1 to 1 nurse was lovely and really looked after me and helped me call my husband to let him know I was OK which I really appreciated. My whole experience was a very positive one.

However the aftercare I have to say was not very good as 5 and a ½ weeks later I still don't have my biopsy results and have had to chase this up with 2 secretaries and still have no answers.

I was told I would get my results within 2 weeks but found out the surgeon was off sick and the secretary on annual leave... surely although this can't be helped should I still have to wait so long?

Although everything is probably fine it's still at the back of your mind what if there is a problem... 5 and a half weeks is not an acceptable time to still be waiting on results, so this part of my experience is not good unfortunately.

Hoping to hear soon...

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Responses

Response from Linda Carmichael, Nurse Manager, Surgery 2 (Surgical Division), NHS Grampian 2 years ago
Linda Carmichael
Nurse Manager, Surgery 2 (Surgical Division),
NHS Grampian
Submitted on 07/02/2022 at 16:11
Published on Care Opinion at 16:11


picture of Linda Carmichael

Dear Sianny

Thankyou for providing us with your valuable feedback. I'm so sorry that you have had a delay in receiving your biopsy results. If you would like to contact me direct to discuss further, I can see if I can support you in contacting the right member of staff and department.

I'm glad the staff put you at ease and that your hospital stay was positive.

I hope you are recovering well

Kind regards

Linda Carmichael

01224 553892

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