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I cannot speak more highly of all concerned

Posted By leopardqg77

"I cannot speak more highly of all concerned"

About: Pinderfields General Hospital / Accident and emergency Pinderfields General Hospital / Urology Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as the patient),

A few days ago I awoke to find I had a bad pain in my back/tummy which got steadily worse causing cold sweats and unbearable pain! I rang 111 and was dealt with quickly and the second person I answered questions to ordered me an ambulance which arrived within 15 minutes! The team of paramedics were very good and efficient and got me into the ambulance and on morphine very quickly and up to Pinderfields Hospital where I was quickly on to a comfy trolley and into A&E where I was given various tests, put on a drip and though I don't remember a lot of it due to the morphine I know I was well cared for until they finally got rid of the pain and I was taken for a scan!

This showed that I had a kidney stone which was now on it's way down the tube! I was taken up to the Surgical Assessment ward and kept in overnight in case I needed surgery. Nurses doctors and everyone concerned were very kind, helpful and professional and I was released next day! I have already received a follow up appointment with the stone clinic! I cannot speak more highly of all concerned in my treatment! A big Thank You to all the staff concerned!!

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Responses

Response from Clare Blackburn, Head of patient Experience, Mid Yorkshire Hospitals NHS Trust 2 years ago
Clare Blackburn
Head of patient Experience,
Mid Yorkshire Hospitals NHS Trust

Submitted on 13/01/2022 at 15:46
Published on Care Opinion at 15:46

Dear Leopardgg77

Thank you for taking the time to post your comments regarding your recent experience.

I am really pleased to hear of your positive experience and excellent care in both our Emergency Department and on our Surgical Assessment Unit. It is great to read how our teams worked so well together to deliver such excellent care. I will be sharing your lovely feedback with both teams as I know how staff will really appreciate your comments.

Thank you again and I wish you well with your follow up appointment.

Kind regards

Clare Blackburn

(Head of Patient Experience)

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Response from Jacqueline Taylor, Patient Relations Manager, Patient Relations, Yorkshire Ambulance Service NHS Trust 2 years ago
Jacqueline Taylor
Patient Relations Manager, Patient Relations,
Yorkshire Ambulance Service NHS Trust

Submitted on 13/01/2022 at 16:01
Published on Care Opinion at 16:01

Thank you for posting your story on the Care Opinion website. It is a pleasure to hear your positive comments about the 111 service and the 999 service delivered by Yorkshire Ambulance Service. I do hope you have since recovered well from this incident. We would like to identify the call handlers and the crew who attended to you on that day in order to pass on your comments to them personally. We would therefore appreciate it if you could contact us on yas.patientrelations@nhs.net or 0333 1300549 with your personal details to enable us to do this.

Thank you once again and best wishes,

Jacqueline Taylor

Patient Relations Manager

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