This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

I cannot fault the care

Posted By Rosebery 14

"I cannot fault the care"

About: North Devon District Hospital / Older people's healthcare South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

I was surprised at the recent news that the hospital “required improvement.” My 95 year old mother was admitted to the hospital on three occasions in the past six months. Each time she had excellent support from the paramedics who visited her prior to her admittance. Once in outpatients contact from the medical staff with me, as her next of kin, seeking background detail was reassuring and valuable in assessing the best course of treatment. The ward staff communicated with me and everyone from the dietician to the physiotherapist kept me informed. I cannot fault the care my mother was given during her final months.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Deanne Hill, South Western Ambulance Service NHS Foundation Trust 2 years ago
Deanne Hill
South Western Ambulance Service NHS Foundation Trust

Submitted on 20/11/2021 at 16:45
Published on Care Opinion at 16:45

Dear Rosebery14,

Thank you very much for taking the time to share your comments, we are delighted you had a positive experience overall, though we are sorry to hear you needed to use our service at all.

We would like the opportunity to forward your comments on to our staff, they are always grateful to hear feedback from their patients. Your contact information has been redacted for confidentiality purposes and so we are unable to locate the details of your care, if you would like to share more information with us please contact us: engagement@swast.nhs.uk.

We would love to hear from you!

Thanks again for taking the time to send your feedback, we really appreciate it,

Dee
  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Rosebery 14 (a service user)

Thank you for your response. At this most difficult time for the NHS staff it is important to acknowledge when their care has been appreciated.

Response from Stella Coleman, Senior Admin Assistant (Northern Services), Outpatient Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Stella Coleman
Senior Admin Assistant (Northern Services), Outpatient Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 01/12/2021 at 16:05
Published on Care Opinion at 16:14

Dear Rosebery14,

Thank you for your feed back. I am glad to hear that our staff were able to reassure you at what was a difficult time for you both and glad that you felt supported. I will certainly feed back to our staff.

Thank you again for sending in your feed back.

Stella

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Heather Fordham, Therapy Service Manager (Northern Services), Therapies Team (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Heather Fordham
Therapy Service Manager (Northern Services), Therapies Team (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

I am a service manager for speech & language, dietetics, inpatient O/T and P/T, neuro rehabilitation and respiratory outpatient services.

Submitted on 06/12/2021 at 12:21
Published on Care Opinion at 14:10

Dear Rosebery14

Thank you for taking the time to share your positive feedback, at such a challenging time for yourself. It's lovely to hear that your Mother had such a good experience regarding her support and treatment.

Receiving feedback is so important for service development and to hear such positive feedback is fantastic for staff morale especially during these difficult times.

I will be sure to share your feedback with the Dietetic and inpatient Physiotherapy teams.

Once again thank you for taking the time to provide feedback.

Heather Fordham

Therapy Service Manager

Northern Devon Healthcare NHS Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k