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It has made me feel that I am not important

Posted By Anon63

"It has made me feel that I am not important"

About: Castle Hill Hospital / Cardiology

(as a service user),

Woken up in the early hour of the morning to be moved to another ward as an outlier. Consultant had said he would see me before discharge but because I had been moved wards, was not available to see me. 

IDL wrong - stated I am symptom free, but I am still having symptoms. None of the medical staff have taken note of my ongoing chest pain. 

No opportunity to discuss the decisions made about my care with consultant, or implications for future treatment and care.

Ward I was moved to tried to discharge me without my medications as they were under the impression that I was on this medication prior to admission. Had to have breakfast at 06:30 because they wanted me out ASAP, but then left waiting for hours as my medication still not dispensed by pharmacy. 

It has made me feel that I am not important and that all the service want to do is wash their hands of me because I am a complex case.

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Responses

Response from Andy Lockwood, Head of Patient Experience & Engagement, Hull University Teaching Hospitals NHS Trust 2 years ago
Andy Lockwood
Head of Patient Experience & Engagement,
Hull University Teaching Hospitals NHS Trust

Submitted on 03/12/2021 at 12:01
Published on Care Opinion at 12:47

Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in the cardiology department at Castle Hill Hospital. We will ensure your comments are shared with the cardiology team.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on:

• Telephone: (01482) 623065

• Email: hyp-tr.pals.mailbox@nhs.net

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

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