"Eye clinic suggestions"

The staff in this department are absolutely superb whilst working under the many constraints, both operational & financial. They are always kind & extremely pleasant 

when dealing with my elderly mum.

What I’d like to highlight though are a few areas where NHS Lothian could make things so much easier for her & the many patients who use the service…

1. Please send out appointment letters in larger type. The font size used on letters make it impossible for a visually impaired person to read. I’m dumbfounded that the department treating patients for poor vision doesn’t provide communications that are legible???

2. Covid restraints mean that patients have to arrive within 5 minutes of their appointments. Many people take the bus or arrive early due to parking issues then are made to stand outdoors in a queue until their appointment time. This is totally unacceptable. My mum has arthritis in her spine & can’t stand for any length of time & she walks with a stick. Plus, it’s unacceptable to make mostly elderly people stand outdoors in the cold. 

3. Since patients are unaccompanied now, it would be nice if a staff member could offer to assist patients who have had eye injections to the lift & help them exit the building. 

I hope these comments are helpful.

Thanks