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Outstanding Quality of Care

Posted By lyraxw67

"Outstanding Quality of Care"

About: Royal Derby Hospital / General surgery The Golden Brook Practice

(as the patient),

Hello I'm seventy years old and a Retired full time Carer.

I'm sending this short but very meaningful, email to those that work in the Elective Patient Unit, I have recently been in this Unit on three occasions, and on each one, I have had the most Outstanding Quality of Care, any one could ask for my needs, were met at every point, and I Can not thank the team, whether it was on the Night Shift or the Day Shift, And I'm returning  for my fourth visit, hopefully to have the all clear, but I am keeping my fingers crossed that all shall be well. Would you please, pass this email on to the Sister on the Day Shift. I can only state, that I am in the same unit, and I'm being cared for by the same teams, I can not thank them all, but I know my needs will be met, at all times, I just hope for the rest of the Hospital to see what I put, so they to will know that what I said came from the heart.

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Responses

Response from Royal Derby Hospital 2 years ago
Royal Derby Hospital

Submitted on 23/12/2021 at 11:09
Published on nhs.uk at 19:23

Good morning- ID 22287

It was very kind of you to take the time to write to the hospital; We are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the Elective Patient Unit within our Surgical Business Unit.

We will forward your kind comments to the manager for the EPU to share with all the staff.

Thank you again for taking the time to write into the hospital it is appreciated.

Patient Advice and Liaison Service (PALS).

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