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friendly, helpful and informative

Story from nhs.uk

"friendly, helpful and informative"

About: Pontefract General Infirmary

I attended the day surgery centre as a day patient to have a lipoma removed from my arm. All the staff were extremely helpful and informative, polite and friendly. Any questions and anxieties were addressed by the staff and the theatre staff talked me through my options as regards anaesthetic and advised me which would be best for me. This reassured me and removed what anxieties i was feeling. Everything went exactly as they said it would and i left the unit feeling extremely happy about the whole experience. I would recommend this unit and it's wonderful staff. MANY THANK'S

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Response from Pontefract General Infirmary 2 years ago
Pontefract General Infirmary

Submitted on 14/10/2021 at 10:11
Published on nhs.uk at 14:58

Thank you for taking the time to post your comments regarding your recent experience.

It is lovely to read of your positive experience and how staff ensured your questions were addressed which helped reduce any anxieties that you had. I cannot begin to imagine what an anxious time this must have been for you but it is encouraging to read that staff made sure you had a positive experience.

I will share your kind feedback with the team.

Thank you again and I hope you are recovering well.

Kind regards

Clare Blackburn

(Head of Patient Experience)

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