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A&E processes

Posted By sculptorzk96

"A&E processes"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / Ophthalmology

(as the patient),

I was referred to 111 by my optician as he suspected a potential detached retina but was unable to carry out an examination. 111 referred me to Nddh a&e for an urgent eye exam. It took over an hour between reception and an initial (what I found to be unnecessary) nurse triage. The triage nurse said id need to see a doctor who would then be able to refer me to ophthalmology. A hour later I am with the doctor who is trying to get me referred to ophthalmology but they have now gone home and will need to call someone out.

I found this process ridiculous and a wastes everyone's time. It was established that I needed a eye exam over 5 hours ago but I have now feel I have been made victim of a drawn out  triage process in a&e.

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Responses

Response from Keeley Cooper, Service Manager for General Surgery & Urology (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Keeley Cooper
Service Manager for General Surgery & Urology (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 01/10/2021 at 11:21
Published on Care Opinion at 11:21

Thank you for taking the time to provide feedback. I would like to apologise for the negative experience you had.

Unfortunately, at the moment the Emergency Department has been stretched beyond its limits causing long wait times including the wait to be triaged and to be seen by a doctor. I can only apologise for this delay and will feed this back to the management team.

If you should wish to discuss any of the concerns you have raised in more detail then please do not hesitate to contact me via email k.cooper6@nhs.net.

I hope your next experience at the Emergency Department is a more positive one and once again, thank you for your feedback.

Best Wishes

Keeley

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