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"It was an uncomfortable experience for me"

About: New Victoria Hospital / Minor injuries unit

(as a service user),

I was made to feel uncomfortable by the nurse, first I felt lectured for wearing gloves eg what if I touched my nose etc re covid! I felt I had to explain that I do not touch anything and if I had to I would sanitize my gloves! They did not in my opinion want to listen to me and I was made to feel that I should be doing what was suggested. It was claimed during my assessment that I was contradicting my answers! I asked could you please look at me when I was trying to show how the injury occurred and the reply was that they could hear me and must get on with the assessment. The nurse concerned was helping to put my top on but had it too high for my very sore shoulder and they just backed off with hands held up. I tried to explain that I had to have the arm lower to enable me to put it on and to be honest I felt they just did not listen and it was a very uncomfortable experience for me and I left the dept. very upset.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 24/09/2021 at 12:56
Published on Care Opinion at 12:56


picture of Nicole McInally

Dear MyMia

Please accept my sincere apology for what has been an uncomfortable and upsetting experience for you. Thank you for telling your story, I will ensure that we share you story with the staff in the Minor Injuries Unit and the Senior Management Team so that we can learn from your experience.

I hope you are feeling better now.

Kind Regards

Nicole

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