This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Beatson Outpatients"

About: Beatson West of Scotland Cancer Centre

(as a service user),

For the last 6 months I have been attending outpatients to see my consultant Dr Jamrs and Dr Norwich.

Prior to seeing them I am always welcomed with nurses who will do my weight and blood pressure.

Having previous experience there I know everyone and they still make an effort to treat me as a patient and ensure that I am calm before the the consultation.

I cannot fault all staff that have attended me over the last 6 months.

On one particular day I had attended the appointment on my own and discovered I had to be admitted as an emergency due to spinal issues.

This if course was very upsetting. Christie and Lynn on the were fantastic and ensured I remained calmed and helped me call relatives and get me transferred to the appropriate ward

 They always kept everything professional.

I will no longer be attending outpatients as my treatment was unsuccessful and had to get emergency spinal surgery. However all staff in outpatients are an absolute credit to the NHS and should be proud to work there. Well don everyone!

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 08/09/2021 at 11:15
Published on Care Opinion at 11:15


picture of Nicole McInally

Dearjazzqy77

Thank you so much for your feedback and I am so glad that you had such a positive experience attending our Outpatients Department. It is reassuring to read that you were so well supported by our staff and I will share this lovely feedback with them, I know they will be delighted to hear this.

On behalf of the team I wish you all the best.

Kindest Regards

Margaret Gray

Clinical Service Manager

Specialist Oncology

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k