"complaint"

Made a call this am and was told I was 5th so I hung on for over 2 hours, when i got through I was told i wasn,t due any medicines and to go and check I done this and tried to call back, still fifth in queue so I waited over a hour then took your advice and pressed 1 for a callback. This never happened. waited hours then rang again so about an hour later got through and the person agreed then that I was due a medicine. God forbid it was not an emergency