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"Everyone was pleasant"

About: University Hospital Wishaw / Ambulatory Care

(as the patient),

Unfortunately due to illness I had to attend the ambulatory care unit in Wishaw General.   The admission process was very good and staff were excellent at explaining what was going to happen. Although the place was clearly really busy, everyone was pleasant, friendly and approachable. It is a great service and I want to thank the staff of all levels for the care I received. The only thing I think could perhaps be improved is that patients in here are not offered an evening meal, I know it is a place where maybe a lot of people would be fasting or unable to have a meal but I was quite hungry having not ate since 11am which made me feel lightheaded and dizzy. I probably should have asked a member of staff but given it was really busy I didn't want to add to that as I am sure they had more important things to be focusing on. Other than that I had a really good experience and level of care.  

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Responses

Response from Jean MacDonald, Quality Improvement Co-ordinator, NHS Lanarkshire 2 years ago
Jean MacDonald
Quality Improvement Co-ordinator,
NHS Lanarkshire
Submitted on 07/09/2021 at 17:49
Published on Care Opinion at 17:49


picture of Jean MacDonald

Good afternoon M's mum

Many thanks for taking time to post your kind words on Care Opinion about your recent attendance in the ambulatory care unit within University Hospital Wishaw.

Your kind words will give alot of encouragement to the staff within the unit who work extremely hard to provide a high standard of care to patients.

I was sorry to hear you did not manage to obtain anything to eat during your stay and of course you would have been hungry. This is something which we need to reflect and improve on in the future which I will pass onto staff.

I wish you the very best for the future.

best wishes

Jean

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