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"Ambulance and ambulatory"

About: Craigavon Area Hospital / Emergency Department

(as a staff member posting for a patient/service user),

I came into hospital by ambulance in the early hours of Monday morning. The ambulance took over 6 hours to come but once it arrived the staff were all nice. I was brought into A+E where I stayed from 4am until 9am the next day. I was in a bed and all the staff were nice. 

I sometimes find it hard to understand what the doctor is saying but he was very nice. 

I was moved from A+E into the ambulatory unit which has been good because the staff would do anything for you and the ward is very clean. The main issue is that since I arrived in hospital I have never been given a pillow. One of the nurses made one from a towel for me but it isn't as comfortable as a real pillow would be. 

Apart from this, I have received excellent care in Craigavon Hospital.

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Responses

Response from Lisa Dougan, Clinical Sister Emergency Department, Acute Directorate, Southern Health and Social Care Trust 2 years ago
We are preparing to make a change
Lisa Dougan
Clinical Sister Emergency Department, Acute Directorate,
Southern Health and Social Care Trust
Submitted on 01/09/2021 at 20:54
Published on Care Opinion on 03/09/2021 at 09:47


picture of Lisa Dougan

Hi,

Thank you for taking the time to share you story via care opinion.

It is heart warming to read that you had a positive experience in the emergency department. Unfortunately pillows are a constant struggle to hold on to the department as they are transferred with patients and not replenished. I will be sure to share this with my colleagues and hopefully we can order some more pillows.

I wish you well in your recovery,

Lisa

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Response from Lisa Dougan, Clinical Sister Emergency Department, Acute Directorate, Southern Health and Social Care Trust 2 years ago
We have made a change
Lisa Dougan
Clinical Sister Emergency Department, Acute Directorate,
Southern Health and Social Care Trust
Submitted on 04/10/2021 at 12:28
Published on Care Opinion at 16:11


picture of Lisa Dougan

Hi, just a wee update regarding the pillow situation. These have been delivered into the department and are now in circulation.

Thank you again for highlighting this.

Lisa

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