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"Felt like I was a number"

About: Stepping Hill Hospital / Oncology The Christie

(as a service user),

I was recovering from a tumor found down my throat. It was treated by radio therapy. At Christies hospital. Who saved my life. My problem was aftercare. I needed a pain killer drug to help me through my ordeal, as no operations were available during covid-19. I just felt I was a number and not a person, and not listened too. After 3 weeks I was advised I needed morphine. But I am allergic to this drug, so ignored. Then in a lot of pain, for weeks. Rang 111 who sent an ambulance to access me and finished up in Stepping Hill hospital Stockport. I find it hard to believe that at this day and age, people are not listened too more.

I was reassessed at stepping hill and eventually sorted out with a new set of drugs. Over all care very good but needs tweeking.

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Responses

Response from Aoife Isherwood, Patient Experience Facilitator, Stockport NHS Foundation Trust 2 years ago
Aoife Isherwood
Patient Experience Facilitator,
Stockport NHS Foundation Trust
Submitted on 31/08/2021 at 15:25
Published on Care Opinion at 15:25


Thank you for your response and I am sorry to hear you felt that services did not listen to your concerns following your treatment. Please could you let me know which department you attended at Stepping Hill so I can direct your feedback to the appropriate services for comment?

If you would like to discuss further, you can contact our Patient Experience team on Patient.Experience@stockport.nhs.uk and we can support you with this.

I am pleased to hear your tumour has been treated successfully and wish you well with your continued recovery.

Kind regards,

Aoife Isherwood

Patient Experience & Involvement Facilitator

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