"Care of My mother's possessions"

My mum was in Coathill for six weeks, having been moved there from Monklands Hospital pending admission to a care home. For the most part, my review is positive: The staff were wonderfully caring and considerate of my mother and her needs and exceptionally kind to me when I visited and when I requested updates on her care. She was always, obviously, well-cared for during her stay there. 

However, the same cannot be said for her possessions, and this is my one complaint. Various items of clothing and possessions had gone missing on her discharge. After many, many phone calls, some items, seemingly, had been found and held, waiting for collection. On visiting to collect said items, I was informed they had gone missing again. Many phone calls later, many promises to call me back to return said items later, I have accepted that they are lost forever.

So, if you have a loved one going to Coathill, I strongly suggest that you limit personal possessions as much as possible, that you undertake to do your own relative's laundry, that you keep track, as far as is possible given Covid restrictions, on all of your relative's possessions.I'm really sorry to leave anything negative here, because, as I say, the staff are exceptional in their care of patients, but I feel it's important to warn others of this problem.