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"Never really saw any nursing staff"

About: Southend Hospital / Older people's healthcare

(as a service user),

It feels like this ward is the dumping ward of the hospital. Never really saw any nursing staff, just a wonderful healthcare assistant. Again never saw the same doctor twice and each one changed their diagnosis. When my daughter questioned diagnosis and treatment she was told she was being aggressive (seems you cannot ask about or question decision). Visitors told their allocated visiting slot to avoid covid, yet, patients who are able, get into lift and meet family/friends in the Costa coffee shop. I almost had tests for the patient who had been discharged from my bed. I was admitted with pneumonia, still trying to work out why I had tests for gall stones and got diagnosed with an overactive bladder? (which I dont have). Discharged after 2 days as fit with some antibiotics.  

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Responses

Response from Kelley-Elle Carvalho, Patient Experience Coordinator, Mid Essex Hospital Services NHS Trust 2 years ago
Kelley-Elle Carvalho
Patient Experience Coordinator,
Mid Essex Hospital Services NHS Trust
Submitted on 10/08/2021 at 15:46
Published on Care Opinion at 15:46


Good afternoon,

Thank you for taking the time to leave your feedback and we are sorry to hear this has been your experience.

Please contact our PALS & Complaints team in Southend who will be able to support you with further investigation regarding this.

Their contact details are 01702385333. Alternatively, you can send an email to mse.pals.suhft@nhs.net.

Kind regards,

Patient Experience Team

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