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Amazing, well organised and friendly

Story from nhs.uk

"Amazing, well organised and friendly"

About: Royal Derby Hospital

I visited the general surgical outpatients department in July. I was referred due to gallstones and obviously was a little nervous. Every staff member was polite, friendly and the organisation and COVID safety measures were outstanding. I was seen on time and the doctor was extremely friendly, polite, and explained everything exceptionally well. No one wants to hear they have to have surgery but I left feeling happy and in safe hands.

You all are doing amazing work, and I tip my proverbial hat to you. I found no fault in the hospital and am looking forward to my next visit when I have my surgery and know I will be in safe and caring hands.

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Responses

Response from Royal Derby Hospital 2 years ago
Royal Derby Hospital

Submitted on 20/08/2021 at 14:57
Published on nhs.uk at 17:54

Good afternoon

It was very kind of you to take the time to write to the hospital; We are pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the Surgical outpatients department.

We will forward your kind comments to the manager for this unit to share with all the staff.

Thank you again for taking the time to write into the hospital it is appreciated.

Patient Advice and Liaison Service(PALS).

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