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"My stay at Hatton Ward"

About: Lincoln County Hospital / General surgery

(as the patient),

The care from the nurses and support staff on Hatton Ward was exceptional. The theatre staff were also so supportive especially Diane who had come over from Grantham. I couldn't fault the care I received on the ward from the ward staff they really were amazing, kind, considerate and patient .  Not wanting to buzz for help so as to be a ‘pain’ I was constantly reminded I should buzz for help, that is what there are there to do.  Every member of staff on the ward deserves such praise for their kindness they show to every patient and how they support one another as a team. What an incredible group of people. 

One consultant I saw on the ward round I felt was not as 'on the ball' as I challenged a decision they had made and thankfully I did and following a scan I requested, it was discovered my infection was quite bad. I have come home with the infection and, I feel, due to a not too bothered attitude from said consultant, my infection was not dealt with appropriately or quick enough. But thankfully other consultants and doctors then saw it and began to deal with it correctly and quickly.  

Apart from that I felt the quality of my care during my stay was outstanding. From the cleanliness of the ward to the professionalism of all staff. 

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Responses

Response from Sharon Kelham, Matron, Surgery, Head & Neck management, United Lincolnshire Hospitals NHS Trust 2 years ago
Sharon Kelham
Matron, Surgery, Head & Neck management,
United Lincolnshire Hospitals NHS Trust
Submitted on 27/07/2021 at 10:12
Published on Care Opinion at 10:49


Dear Potterstreetgirl

This is lovely feedback for the team. Can we please send a response as follows;

Thank you for taking the time to send in these lovely comments about the nursing care on Hatton ward, it is very much appreciated. I am so pleased to hear you found the team kind and considerate and that the care and environment were of a high standard. This feedback will be shared with the team who will be delighted to hear your appreciation

Sending best wishes with your on-going recovery

Kind regards

Sharon

Ward Sister Hatton ward

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