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I can't complain at all about the excellent care

Posted By Lucky57

"I can't complain at all about the excellent care"

About: Craigavon Area Hospital / 3 South Craigavon Area Hospital / Emergency Department

(as a staff member posting for a patient/service user),

I have been in hospital for 3 days and on the ward it has been great- couldn't be better! The staff in 3 south are just the nicest bunch of people. They are so friendly and they're just great. They never talk down to anyone and I always feel like I'm being listened to. They are absolutely run off their feet, trying to do so many things at once, but they never complain. I have been comfortable and the ward is kept nice and clean but I started off in A& E and it is just horrendous for the elderly. You have to sit on a hard chair for hours without a pillow or anything but it isn't the staff's fault- they're all lovely too but it's just so busy. Apart from my more negative experience in A& E, I can't complain at all about the excellent care I have received in 3 south.

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Responses

Response from Rebekah Clenaghan, Medical student Technician, Acute Directorate, Southern Health and Social Care Trust 2 years ago
Rebekah Clenaghan
Medical student Technician, Acute Directorate,
Southern Health and Social Care Trust

Submitted on 20/07/2021 at 16:41
Published on Care Opinion at 16:41

picture of Rebekah Clenaghan

Dear Lucky57,

Thank you for taking the time to share your story.

It is great to hear that you have had an overall positive experience and that your communication with the staff has made you feel valued and listened to, this is something that all staff strive for. Thank you for your comments on the cleanliness of the ward also. I will ensure your comments are passed on to the team.

Thank you also for your comments on the seating in the ED waiting area, they will be discussed with the estates team.

I wish you a speedy recovery. Take care

Rebekah Clenaghan

Patient Client Experience Department

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