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Care Opinion

The Audiology Scretary

Posted By Tinnitussucks

"The Audiology Scretary"

About: Royal Cornwall Hospital (Treliske) / Audiological medicine

(as a service user),

Phillip the audiology secretary at Treliske has been a help far beyond similar services I have experienced at other practises . On one occasion he remembered having heard about my situation when I called previously and was able to sort out an appointment efficiently after I had been having trouble with being a bit lost in the referral system. On another occasion he was able to tell me exactly what had happened with my query, manage my expectations as to how long a reply may take and reassure me that it was being dealt with, whilst providing some useful additional information too. 

It's nice to know there's someone who remembers things and takes the time to give a decent explanation.
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Responses

Response from Karen Yelland, Senior Staff Nurse, Aural Care and ENT, Royal Cornwall Hospitals NHS Trust 2 years ago
Karen Yelland
Senior Staff Nurse, Aural Care and ENT,
Royal Cornwall Hospitals NHS Trust

Submitted on 09/07/2021 at 20:24
Published on Care Opinion on 12/07/2021 at 14:27

Thank you for your extremely kind words about Phillip. He is an excellent secretary and as you say has an eye for detail. I have always found him to be helpful and willing to go the extra mile. I will ensure that your message of gratitude is passed onto him first thing on Monday morning and his manager.

Karen

Sister ENT OPD

RCHT

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Response from Clare Pitt, ENT and Audiology Service Manager, Audiology, Royal Cornwall Hospitals NHS Trust 2 years ago
Clare Pitt
ENT and Audiology Service Manager, Audiology,
Royal Cornwall Hospitals NHS Trust

Submitted on 12/07/2021 at 16:41
Published on Care Opinion at 17:23

Dear Tinnitussucks

I am the Audiology Manager for the department and it's great to hear such wonderful feedback about our Audiology Secretary, Phil. It's good to know he has helped you on more than one occasion and that his taking time to give an explanation was appreciated.

Thank you for taking the time to share your experience. I'll be sure to pass on your kind words to Phil directly.

Yours sincerely

Clare Pitt

Audiology Manager

RCHT

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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