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Unable to contact by phone

Posted By mcgrath365

"Unable to contact by phone"

About: Leigh Infirmary / Maternity care

(as a service user),

3 hours of trying to get through to the early pregnancy unit. phone either rings and rings and no one answers or goes straight to line busy. No voicemail service no options to get a call back. Over 60 attempts to get through and nothing. GP cant refer you either so you have to ring this number to get through and no other ward seems to be able to transfer you or get a message. This service is shocking! 

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Responses

Response from Vicky Bolton, Patient Relations and PALS Manager, Wrightington, Wigan and Leigh NHS Trust 2 years ago
Vicky Bolton
Patient Relations and PALS Manager,
Wrightington, Wigan and Leigh NHS Trust

Submitted on 21/09/2021 at 14:32
Published on Care Opinion at 14:32

I am so very sorry to read of your experience in respect of getting through to the Early Pregnancy Unit. I will share your posting with the service manager, however in the meantime do get in touch with our team on 01942 822376, when we can try to answer your queries, or escalate this for you.

Kind regards

Vicky Bolton

Patient Relations and PALS Manager

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