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Attitude of staff to older patients

Posted By ospreyng76

"Attitude of staff to older patients"

About: King's Mill Hospital / General medicine King's Mill Hospital / Older people's healthcare Newark Hospital / General medicine

(as the patient),

In both Newark and King's Mill

I am a reasonably intelligent and well educated woman of 78 and still have my marbles!

Remarks made in a friendly and intelligent way to members of staff are sometimes slapped down by a condescending and patronising response like "bless you".  

I am pleased to see the rainbow outside the hospital as well as all the work to combat racism,  and any lack of respect towards disabled people, but it seems that it is considered acceptable to treat older people in a patronising way. I feel that this is ageism and I suggest that training should include forbidding certain words and phrases as responses to a patient's questions or remarks.

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Responses

Response from Robin Smith, Deputy Head of Communications, Sherwood Forest Hospitals NHS Foundation Trust 2 years ago
Robin Smith
Deputy Head of Communications,
Sherwood Forest Hospitals NHS Foundation Trust

Submitted on 04/08/2021 at 09:59
Published on Care Opinion at 09:59

Thank you for taking the time to provide your feedback. I am very sorry to hear of your experience. In order to investigate and hopefully help to resolve your concerns, I would be grateful if you could please contact the Patient Experience Team on 01623 672222 or email sfh-tr.pet@nhs.net as soon as you are able. The Patient Experience Office is open Monday to Friday, 9am to 5pm.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by ospreyng76 (the patient)

I am unable to ascertain what you need to know in addition to my complaint

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