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"Lost Property"

About: Royal Devon & Exeter Hospital (Wonford)

My mum passed away on the respiratory ward in April 2020. To add to the distress of losing her under Covid visiting restrictions her property, including a few personal items, were lost without trace. Despite countless attempts to contact PALS regarding this issue we have never received a response/explanation/apology from anyone. I understand the pressures of Covid, but this complete lack of communication has made coping with her loss even more unbearable.

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Responses

Response from Royal Devon & Exeter Hospital (Wonford) 2 years ago
Royal Devon & Exeter Hospital (Wonford)
Submitted on 16/06/2021 at 13:16
Published on nhs.uk on 17/06/2021 at 07:03


thank you for you comment.

Please be assured we take our feedback very seriously. I am sorry that you have found it difficult to contact the PALS office, Please contact me on 01392 402093 or email rde-tr.pals@nhs.net.

Yours Sincerly

Brian Moraes

Patient Experience Department

Royal Devon & Exeter Hospital (Wonford)

Barrack Road

Exeter

EX2 5DW

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