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Ambulance crew

Posted By Patient21

"Ambulance crew"

About: Scottish Ambulance Service / Emergency Ambulance

(as a service user),

After having ongoing chest pain I was being transferred to hospital Via Ambulance -the crew came to my home were polite and considerate. They gained consent and kept me informed of everything they were doing. I didn’t feel I warranted an ambulance transfer however they made me realise that what I was experiencing wasn’t normal and the safest way was for them to transport. 

On the journey in treatment was no different they were person centered and reassuring. These guys do a lot and i really appreciate them. So Thank you Dale (Paramedic), Tony (Ambulance technician) and Wendy (RGU paramedic student) you were amazing. 

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Responses

Response from Euan Esslemont, Deputy Regional Director - North Region, Scottish Ambulance Service 2 years ago
Euan Esslemont
Deputy Regional Director - North Region,
Scottish Ambulance Service

Submitted on 15/06/2021 at 12:49
Published on Care Opinion at 12:49

Dear Patient21,

Thank you for taking time to get in touch through Care Opinion to offer us feedback on the care you received from the Scottish Ambulance Service Crew!

I am sorry to hear that you fell unwell and required our help. I do hope you have made a good recovery.

It is great to hear that you were kept informed of what was being done and being continually being reassured. This is so important! Patient Centred care.

I will ensure that our admin department share this feedback with Dale, Tony and Wendy.

Thank you again for taking the time to write to us.

Take care.

Euan

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