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Aural Care

Posted By asteropezx87

"Aural Care"

About: Royal Cornwall Hospital (Treliske) / Ear, Nose and Throat

(as the patient),

Amazing team at Aural Care, thank you ladies.   I have been seen 3-4 times over the last 2 months, they have managed to find me appointments and when I rang the Booking Office to change an appointment I was offered a cancellation 48 hours later - brilliant.   Please keep educating people to cancel appointments and not just turn up.

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Responses

Response from Patient Experience Administrator, Patient and Family Experience Team, RCHT 2 years ago
RCHT

Submitted on 14/06/2021 at 10:18
Published on Care Opinion at 10:59

Dear Asteropezx87,

Thank you for taking the time to share this positive feedback with us. My name is Kenza and I am part of the Patient and Family Experience Team. Please accept my apologies for the delay in responding to you on here.

I am so pleased to hear that the Aural Care team have been amazing and that they have also managed your appointments effectively.

We agree, it is always good practice to cancel your appointments so we can make sure those gaps are filled!

Thank you again for your incredibly positive feedback, I will be sure to pass this along to the team.

Best wishes

Kenza

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