This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"My first NHS inpatient experience"

About: Borders General Hospital / Accident & Emergency Borders General Hospital / General Surgery (Ward 7) Borders General Practices

(as the patient),

Where to begin! Having suffered abdominal pains, with most of the pain accumulating on the right side I stoically took myself to work on Friday  and by 3 pm thought I'd call it a day and drive 50 mins to my home.

My daughter, who just happens to be a nurse, advised me to go for an emergency appointment with my local GP as I had a temperature and it was going into the weekend.  

I was referred by the GP to the duty surgeon at A&E at the Borders General Hospital straight away.  I was attended to in a fast, efficient and friendly manner by all staff in A&E.  

I then moved to Ward 7 where I was given a cancellation slot to be operated on the Saturday.  This was then delayed due to an accident taking the anaesthetist away.  

I just had to write to say that my whole experience gave an impression of a well oiled machine. I had teams of people working in tandem who gave me the confidence in their knowledge to feel safe when I was feeling vulnerable and who throughout it all gave a first class service.  

Shame I was sick or I'd love to have recommended to others to come for the 5 star experience!

Thank you again my GP Practice & Dr Lockie; The A&E Team at the Borders General Hospital;  Mr Kamran and his team and everyone involved in making Ward 7 at  the Borders General work as well as it does when you're in your time of need.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lesley Anderson, Senior Charge Nurse, Emergency Department, NHS Borders 2 years ago
Lesley Anderson
Senior Charge Nurse, Emergency Department,
NHS Borders
Submitted on 21/05/2021 at 17:10
Published on Care Opinion at 17:10


Dear BeeKeepers Unite, thankyou so much for taking the time to use Care Opinion. We really do appreciate the feedback and I will ensure this is passed on to all staff involved in a/e. I'm sorry you were unwell and sorry you had a slight delay in getting to Theatre but I am delighted to hear you have had such a positive experience when feeling so unwell. I hope you are well on the way to recovery.

Thanks

Lesley Anderson, Senior Charge Nurse, Emergency Dept, BGH.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k