"Cannot get through on the phone"

It seems this hospital has no human receptionists answering telephones, but just uses an answerphone mailbox which no one checks! I have tried calling the Gynaecology Outpatients department numerous times to rebook an appointment after I was sent a letter confirming an appointment for the next day (needless to say I received the latter too late and missed the appointment).

Alas, no one ever answers the phone and when I do leave my name, date of birth and email address and landline number, and the answerphone message says the mailbox is manned and people are called back, I have never once been contacted by a staff member. Today I contacted the PALS team in the hope I could lodge a complaint, but not even that phone number elicits a pick up from someone.

Imagine if you lost a relative in this hospital, and were bereaved, and needed to call PALS for an explanation about their death, only to be put through to an answerphone? Well, I expect that is the experience of the poor people who contact this hospital. Seeing as I cannot get through to anyone to make a complaint, I will write this, sending my comments into the ether in the hope that some responsible member of the medical establishment might see this.

As I notice other people have had similar problems, going back two years or more, it is disappointing to know that this hospital still has not got its act together. I feel this is totally chaotic.