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Waiting for the phones

Posted By ashleigh

"Waiting for the phones"

About: Kingston Medical Group

(as the patient),

Rang my drs at 8 am. Was caller number 3 till 8.15. Then caller number 2. Upto 9a.m. I then give up thought i'll suffer. God knows how much longer i would of been waiting. One person in front font take all that time its ridiculous.

Rang the other day, 40mins caller number 9. Im sure its getting worse at this drs. Ive been with them 57 yrs I feel its going right down. 

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Update posted by ashleigh (the patient)

It happened not long after that aswell. Got down to caller number 2 was still on an hour. Came off rang back on for 2hours. Got down to number 2 they cut me off. Wrote letter to manager didnt get a response and had no response on here.

Response from Kingston Medical Group nearly 2 years ago
Kingston Medical Group

Submitted on 15/08/2022 at 14:46
Published on nhs.uk at 22:37

Dear Ashleigh, we are so sorry to hear that you're not happy with the service at this practice. Please do get in touch with our Customer Care team, by emailing chcp.customercare@nhs.net or calling 01482 347627 and we will look into what's happened.

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