"Communication with GP Practice"

My Mother was given an appointment for a CT Scan and we were told by the team members at the hospital that the results will be back with the GP within 10 days.  After 12 days I phoned the GP and waited about 30 minutes before I got through and was told they have not received them. I was advised to call back in a few days.  

I waited and then called back as it happens my Mum needed a prescription anyway so I waited for a long time on the line and when I got through I inquired about the scan results and also requested a medicine she needed.  The staff member who answered said the scan results are not here yet but the Dr can write a prescription and send it to a local chemist for collection.  I agreed to collect as long as I can be sure the medicine will be at the Chemist.  I was told to phone at 4.45pm to check it has been done.  I informed them that getting through on the phone line is terrible so can they not just phone or text me instead.  This was agreed to.  When it got to the end of the day, there had been no call or text.

I phoned the next working day - again got through with huge difficulty - and spoke to someone different who informed me the tablets were ready and then I asked about what we should do about the scan results. They said they will escalate it and in the meantime we should get Mum vaccinated.  I made a note of the date and time of the vaccination appointment but was told I would get a text with the appointment details.  I was never sent this text and luckily I found out through someone else that the vaccine injection will be adminstarted in a different surgery to where Mum normally goes.

I then found a mobile number for the GP and sent a message to explain this problem we are having.  I never got a reply.

I have been phoning the surgery for three working days now and the phone rings for 20-30 minutes and then just gets cut off.  We have no idea what Mum's scan results show, and she remains in pain.

This is why people get annoyed with their GP surgeries