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"Being cared for at Gartnavel eye Hospital"

About: Gartnavel General Hospital / Medical Oncology

(as the patient),

I have recently undergone radioactive plaque treatment for a cancerous Melanoma tumour to my left eye.

My Diagnosis came as a shock but was handled in such a professional manner that I was put at ease with as positive messages as possible and all questions I had at that time were answered in as much as could be. I was ,at this time, given 24hour contact numbers to call should I have wanted to contact them and ask questions.

I was then admitted to Gartnavel four weeks later, my appointment was  exactly on time as stated, I was helped and put at ease  from the moment I arrived and made feel I was in a situation that was totally under control, and I was!

 My operation was under way one hour after arrival so being made comfortable was very important as it was all a bit of a whirlwind.

After the operation and being put in recovery it allowed me to fully appreciate the professionalism, dedication, care and humanity of the medical, nursing and ancillary staff. In the next five days over 24hours each day the attention I received was outstanding, I feel humbled that I should be worthy of such care.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 3 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 17/02/2021 at 16:40
Published on Care Opinion at 16:40


picture of Kevin Torbet

Dear thubanst98

Thank you for taking the time to leave such lovely feedback in regards to your experience of using the Medical Oncology Department of the Gartnavel General Hospital.

In what must be a very difficult and worrying time for you it was nice to hear of your admiration for the job the staff are doing and how professional and caring they have been with you throughout your journey.

I'm glad the staff took the time to explain the process to you and you felt comfortable and at ease throughout.

I have shared your feedback with the service manager who was really appreciative of your kind comments and has shared this with the whole clinical team.

I would like to thank you again for sharing this with us it really means a lot to the staff in this difficult time.

Kind regards

Kevin

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